If your order does not meet your expectations, you can return it within 14 days of receipt for an exchange or refund. Please follow the instructions below to return your order.
All items must be returned in their original condition: unworn, unwashed and with all designer tags.
1. Register your exchange* or return in our online portal at pauw.returnista.com
2. Place the items back in the box of its original packaging. Please also attach the return invoice to the box for shipments outside of the European Union.
3. Ship your parcel through the chosen method in our online portal.
4. We will refund you for your order within 7 days after receipt.
*In case you choose to exchange your order, we will ship your new item once we have received the initial order back in our warehouse.
We will reimburse your return within 7 days after receipt to the original payment method. You will receive a confirmation email.
returns outside of the european union
In case you placed an order outside of the European Union you can still follow the same steps to create a return shipment.
Please note that all shipment coming into the EU require a commercial invoice on the outside of the parcel. After completing your return in our online portal, you will receive an e-mail with instructions, which will also include the commercial invoice.
For orders that are delivered outside of the EU we only refund the original purchase amount of the ordered items. This means that we do not refund any shipping costs, duties or local VAT. The reason for this is that only you, as importer of the goods, are lawfully able to request these costs back from local postal and customs offices. Pauw can not be held liable for these costs.