shipping


Orders shipping rates
Benelux free
Europe € 20 (free delivery within Europe on all orders above € 500)
North America* € 32 (free delivery within the United States on all orders above € 1.000)
Other Destination* € 38 (free delivery worldwide on all orders above € 1.000)

* Please note: Online orders with a delivery address outside the European Union and US can be subjected to import duties, fees and local taxes levied by the destination country and could be charged.

Shipping rates will be calculated automatically during checkout.

Enjoy free delivery within BENELUX.
Free delivery within Europe on all orders above €500,-
Free delivery worldwide on all orders above €1000,-

For orders with shipping addresses located in South Korea, Free Trade Agreement (FTA) documents will be enclosed. 

Is your country not visible during checkout? Please contact us.


delivery time

All products available online are located in one of our stores. This means that when you place an order with us, we request the goods from our store. The store then sends it to the webshop, where we wrap it as beautiful gifts for you. As we collect the goods from our stores, delivery can take up to 3-5 business days in The Netherlands and 4-6 business days outside Europe. Do you need your order urgently? Then please contact our customer care team.

 

shipping methods within Europion Union

Delivery with UPS

All orders are shipped by our logistic partner UPS. Once your order has left us, you will receive an email containing a track & trace code. The first delivery attempt by UPS is usually made the next business day.

If the addressee is not at home, a second delivery attempt will be made the next day. The courier can also decide to bring your package to the nearest UPS Access Point location. In that case you will receive a message when it is ready to collect.

If our shipping partner UPS is unable to fulfill the delivery, your parcel will be delivered at the nearest UPS Access Point where it will remain for one week. You can pick up your parcel when it suits you best. Please collect your parcel and please note that if your parcel is not collected within the timeframe provided by UPS, it will be sent back to us.

UPS My Choice lets you track your order easily and gives you the flexibility to reschedule your delivery. You can set vacation holds or reschedule the day for delivery to a date which suits you best. Please sign up here for an account.

 Delivery at a UPS Access Point 

If you prefer to pick up your order at PostNL location, please get in touch with us via our chat, email or telephone. We will ship your package to your closest UPS Access Point and you can collect it when it suits your schedule. Your package will be held at this location for five business days. Please do not forget to bring your proof of identity.

 Pick up at a Pauw store

When the delivery address of your order is within The Netherlands, you can choose to pick up your package in one of our stores. Please select the store where you would like to pick up your order in the checkout. We will send the package to the selected store. Our colleagues will inform you when your order is ready to collect. Please note; your package will be held at the location for seven business days.


shipping methods outside European Union

Delivery with UPS

For our shipments outside The Netherlands, we use the Direct Delivery Only service by UPS. This service ensures that your package is delivered to the shipping address you provide and not to your neighbours. In case your parcel does not fit into your letterbox a signature is required.

UPS My Choice lets you track your order easily and gives you the flexibility to reschedule your delivery. You can set vacation holds or reschedule the day for delivery which suits you best. When UPS fails to deliver your package after the third try, your order will be returned to Pauw Headquarters. We will contact you to make sure your package will get delivered as soon as possible.

 Delivery at a UPS Access Point

If you prefer to pick up your order at a UPS Access Point location, please get in touch with us via our chat, email or telephoneWe will ship your package to your closest UPS Access Point and you can collect it when it suits your schedule. Your package will be held at this location for five business days. Please do not forget to bring your proof of identity.