help & info


With a rich history and culture Pauw has successfully been in business for over seven decades.

We are a company keen to preserve the personal contact which we are known for. If you have any questions regarding our brands or online store, please do not hesitate to contact us. We would love to help you.

Below you can find an overview of our different policies.


faq

If you have a short question, perhaps you can find the answer in our 'Frequently Asked Questions' section.

If you cannot find the answer to your question there or simply want more information, contact our customer care at [email protected]. You can also reach us by filling out our contact form. we aim to answer your questions as efficiently as possible on business days.


payment methods

Paying at Pauw is always safe and secure. We accept Visa, MasterCard, American Express, Ideal (only in The Netherlands) and PayPal.


shipping

All orders are shipped from our headquarters in The Netherlands, in liaison with Ups. Please visit our 'Shipping & Returns' section for an overview of the available shipping options and charges per country. if your country is not listed yet, please get in touch with us.


exchanges & returns

You can exchange or return your purchase if for any reason it does not meet your expectations. You can do so in one of our Dutch Pauw stores, by bringing your package to a UPS location or by arranging a pick up via our courier UPS. A return label is always included in your parcel. 

If you are unable to exchange or return your order within 14 days after the receipt, then we kindly ask you to inform us about your intention to return beforehand via email at [email protected]. After these 14 days you have an additional 14 days for the return to be handed over to us. Items must be returned unused and undamaged with complete tags.

Once the returned goods have been validated, credit will be refunded to your credit card, bank account or PayPal account that was used to make the purchase. We will refund the amount of your purchase within a maximum of two weeks. Returning an order via ups is free of charge; the original shipping costs will be settled with the postage costs for a return, as by Dutch law. In case of return via our stores we will also refund the cost of the initial shipment to you.

Please see the section ‘Shipping & Returns’ for more information.


privacy

 Your personal information is kept private at all times and we will never sell your personal information to third parties.

To register at Pauw we will need to know your name, email, gender and telephone number. When processing your order online we require your billing address, shipping address and payment information. Only when it is a necessity, may these details be shared with a credit reference agency to verify your order.  For more information, please see our privacy policy.


careers

We are looking for motivated and charismatic colleagues who have a natural sense of style. Are you keen to add great value to Pauw in a job as driver, sales advisor or content editor? Have a look at all job openings at our careers page.


contact

You can contact us via email at [email protected], or you can reach us via our online chat. We aim to answer your question as soon as possible.