help & info
With a rich history and culture Pauw has successfully been in business for over seven decades. If you have any questions regarding our brands or online store, please do not hesitate to contact us. Below you can find an overview of all important subjects.
You can contact us via email at [email protected], via WhatsApp or you can reach us via our live chat. We aim to answer your questions as soon as possible.
Do you have an urgent question? Please contact us by phone at +31 20 72 20 6 81. Our usual office hours are Monday to Friday from 9am to 5pm CET, excluding national holidays.
frequently asked questions
Do you have a question regarding shipping, delivery, returns or our stores? Perhaps you can find the answer to your question at our 'F.A.Q.' section. If you cannot find the answer to your question, or if you need more information, please contact us by sending an email to [email protected] or via our live chat. We strive to answer your question as quickly as possible.
Paying at Pauw is always safe and secure. We accept Visa, MasterCard, American Express, Ideal (only in The Netherlands), Klarna and PayPal.
We ship worldwide with our delivery partners UPS and PostNL. We will ship your orders as soon as possible. Receive your purchase within 3-5 business days after your order has been accepted in Europe and within 4-6 business days outside of Europe.
Do you need an urgent delivery? Please contact us to discuss the possibilities. For detailed information please see the section 'Shipments'.
exchanges & returns
If your online order does not meet your expectations, you can exchange or return it free of charge within 14 days of delivery. A UPS return label is always included in your parcel. Drop off your parcel at a Pauw store, UPS Access Point or request a pickup online at UPS.com. Please note that your initial shipping costs will not be refunded.
Should you wish to receive a refund on the paid local taxed and customs duties, we advise you to contact your local UPS or customs office. Pauw can not be held liable for these costs. Please find more detailed information in our 'Exchanges' and 'Returns' section.
Within The Netherlands we have 28 stores. Every store has its own selection of curated luxury. Please find an overview of all our stores and the contact details at our stores page.
Your personal information is kept private at all times and we will never sell your personal information to third parties.
We are looking for motivated and charismatic colleagues who have a natural sense of style. Are you keen to add great value to Pauw in a job as a driver or sales advisor? Have a look at all job openings at our careers page.