help & info
|Within Europe||3-5 business days|
|Outside Europe||4-6 business days|
All products that we offer online are located in our stores. This means that the items from your order will be collected from our stores first and then packed with care at our distribution centre. We will ship your order as soon as possible.
Do you need an urgent delivery? Please contact us.
|Europe||€ 20 (free delivery within Europe on all orders above € 500)|
|North America*||€ 32 (free delivery within the United States on all orders above € 1.000)|
|Other Destination*||€ 38 (free delivery worldwide on all orders above € 1.000)|
*please note that online orders with a delivery address outside the European Union and US can be subjected to import duties, fees and local taxes levied by the destination country and could be charged.
Shipping rates will be calculated automatically during checkout.
Enjoy free delivery within Benelux
Free delivery within Europe on all orders above € 500
Free delivery worldwide on all orders above € 1000
We ship worldwide. Is your country not listed in the delivery options in our checkout? Please get in touch with us.
delivery with postnl or ups
We will ship your purchase with PostNL or UPS. Once your order has left us and is with PostNL or UPS, the first delivery attempt is usually made the next business day.
If the addressee is not at home, PostNL or UPS may attempt to deliver your parcel to a neighbouring address. If this is unsuccessful, a second delivery attempt will be made the next day. The courier can also decide to bring your package to the nearest post office. In this case you will receive a message.
If the courier is unable to complete the delivery, your parcel will be delivered to the nearest post office where it will remain for one week. You can pick up your parcel when it suits you best. Please bring a proof of identity with you. Please note that your parcel will be returned to us if it has not been collected within the time frame.
delivery at a postnl or ups location
If you prefer to pick up your order at a PostNL or UPS location, please get in touch with us via our chat, email or telephone. We will ship your package to your closest PostNL or UPS location and you can collect it when it suits your schedule. Your package will be held at this location for five business days. Please note that a proof of identity is required.
collect from a pauw store
When the delivery address of your order is within The Netherlands, you can choose to pick up your package in one of our stores. Please select the store where you would like to pick up your order in the checkout. We will send the package to the selected store. Our colleagues in store will personally inform you when your order is ready to collect. Please note that your package will be held at the location for seven business days.
shipping methods united states
delivery with ups
For shipments to the United States we use the Direct Delivery Only service by UPS. This service ensures that your package is delivered to the shipping address you provide and not to your neighbours. In case your parcel does not fit into your letterbox a signature is required.
UPS My Choice lets you track your order easily and gives you the flexibility to reschedule your delivery. You can set vacation holds or reschedule the day for delivery that suits you best. When UPS fails to deliver your package after the third try, your order will be returned to Pauw. We will contact you to make sure your package will get delivered as soon as possible.
delivery at a ups access point
If you prefer to collect your order from a UPS Access Point location, please get in touch with us via our chat, email or telephone. We will ship your package to your closest UPS Access Point and you can collect it when it suits your schedule. Your package will be held at this location for five business days. Please note that a proof of identity is required.