we care at pauw


Pauw.com remains open and our stores are open by appointment

We wanted to reach out and update you regarding the current developments around COVID-19 (coronavirus). Read here about all the measurements we are taking to provide you with the best, and most importantly, safe service at Pauw.

Thank you for your ongoing support. Take care and stay safe.

Pauw Service Desk +31 20 722 0681


Our stores are open
preferably by appointment

All our stores have adjusted opening times and are open preferably by appointment. We would like to invite you to contact our colleagues in your preferred store or our service desk via +31 20 722 0681 to schedule an appointment. For a complete overview of all our stores, please visit our store overview.

Our stores are open from Tuesday till Saturday from 12:00 – 17:00, except our stores at Gelderlandplein: they are open from 11:00 – 17:00.

The health and safety of our customers and employees is our utmost priority. We are following all the guidelines of the local authorities and the World Health Organisation, taking extra hygiene measures and protocols in our stores and following the latest updates closely.

We will only invite one customer in our stores at the time to give you a safe shopping experience. We look forward to welcoming you one-on-one in one of our stores.


Pauw.com will remain open

Our webshop will remain open as usual. For any questions regarding products, styling, fit and orders, please get in touch with us. Our customer service is on hand. You can reach us via our online chat, [email protected], whatsapp or +31 20 722 0681.

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Safe delivery at your door

We are still delivering to your door, but some deliveries may take a little longer than usual due to the current situation. Our shipping partners are making sure that all appropriate health and hygiene standards are adhered to. All deliveries are contactless so you will not need to sign for your package and drivers will ensure social distancing.

We advise you to provide your home address as your delivery address to ensure that our logistic partners can deliver your package as some UPS Access Points and PostNL locations are currently closed.Please note; we do our utmost to keep shipping worldwide. However, we cannot guarantee the shipment of orders with a delivery address in Italy in Spain for now. Please get in touch with our customer service if you wish to order from those countries.